Rechemare in service Opel Astra K – decembrie 2018

Rechemare in service Opel Astra K – decembrie 2018

Departamentul de intretinere de la Opel a descoperit o problema legata de sistemul de franare, mai exact o pierdere de presiune cand este aplicata o forta mica si contanta pe pedala de frana. In consecinta toate modele Opel Astra K disel si cu cutie manuala sunt rechemate in service pentru rezolvarea acestei probleme tehnice.

Utilizatorii de Opel Astra K cu mtoare pe benzina au remarcat si ei acest lucru si in concordanta cu cele spuse de catre constructorul german, mentioneaza ca in cazuri de urgenta sistemul de franare functioneaza exact cum a fost  proiectat.

 

 

Suntem curisi cand se va opera si in Romania aceasta rechemare in service…

Mai jos aveti atat instiintarea trimisa utilizatorilor din UK cat si alte informatii.

Morning Everyone, I would like to give you an update. 

COMMUNICATION 
Constant quality controls revealed that, on MY 2016-18 Astra equipped with the combination of both a diesel engine & manual transmission, if the brake pedal is applied slowly and constantly, the customer might experience a reduction in braking power and an extended pedal travel. However, under general circumstances, including emergency braking, the system operates as designed. 


We have already started to contact customers and the “MY Brand APP” will be updated in the week of December 17th to reflect that a campaign is pending for affected vehicles. 

So to clarify: 
• All LHD and RHD MY 2016-18 Astra equipped with the combination of both a diesel engine & manual transmission are affected 
• We are in the process of preparing & deploying the related campaign in all European countries where the Astra is being sold 
• The “MY brand APP” will reflect this open campaign in the course of the week from Dec 17th onwards 

Alte informatii

The Issue

Vauxhall Motors Ltd are committed to providing continuous improvement. We have noted that our Astra 1.6 Diesel with manual transmission built between model years 2016 and 2018 have experienced, in some isolated cases, extended pedal travel and a reduction in braking power when the brake pedal is applied slowly and constantly. However, under general circumstances, including emergency braking, the system operates as designed.
 
Important Information: If you feel that the pedal is not responding correctly, please remove your foot from the brake pedal and reapply firmly. 
 
What action is Vauxhall taking?

To address this issue we have decided to launch a 2 step recall on all of the affected vehicles. 

 

  • Step 1 – Which should be completed immediately – check braking system and replace the hydraulic fluid in the system.
 
  • Step 2 – Upon subsequent notification, replace all affected components.

Both Steps 1 and 2 will be carried out free of charge by any Vauxhall Retailer.

 

For Step 2 we are currently ensuring sufficient parts are available to rework your vehicle and will send you a second letter as soon as the parts are available to advise you of next steps.

 
How do I know if my Astra could be affected?

All owners of affected vehicles have been written to using address data provided by the DVLA.

Vehicles affected are Astra K diesel models equipped with manual transmission. 

You can find out if your Astra has an outstanding recall by clicking on the following link and entering your vehicle registration number:

 

https://www.check-mot.service.gov.uk/

 

If your vehicle requires this safety recall, what should you do?

Please immediately contact your Vauxhall Authorised Repairer to arrange for step 1 of the action to be carried out.

If you do not already use a Vauxhall Authorised Repairer, visit: www.vauxhall.co.uk/findaretailer 

We apologise for any inconvenience this may cause and thank you for your understanding and co-operation in this important action. We are working as quickly as we can to continue to ensure we meet our high standards and your expectations.

Frequently Asked Questions  

 

You have announced a product safety recall concerning the Astra. What is the problem?

Constant quality controls revealed that on MY 2016-18 Astra equipped with the combination of both a diesel engine and manual transmission, in cases where the brake pedal is applied slowly and constantly, the customer might experience an extended pedal travel and reduction in braking power. 

What may happen in this case?

If pedal application is very slow and constant, the brake system creates no pressure during the full pedal travel. However, under general circumstances, including emergency braking, the system operates as designed.

Important Information: If you feel that the pedal is not responding correctly, please remove your foot from the brake pedal and reapply firmly.

Is my vehicle safe to drive?

Yes your vehicle is safe to drive. The brake system operates as designed unless (in affected vehicles) the brake pedal is applied with gentle and constant pedal force. By notifying customers of the potential issue and providing guidance how to respond if the brake pedal does not perform correctly we are satisfied that the vehicle is safe to drive. 

When can customers expect to get their cars fixed?

To address this issue we have decided to launch a two step proactive action of all of the affected vehicles.

  • Step 1: Which should be completed immediately – Check braking system and replace the fluid in the system.
  • Step 2: Upon subsequent notification, replace all affected components.

 

Both Steps 1 and 2 will be carried out free of charge by any Opel/Vauxhall Retailer.

 

How long will the vehicle be in the dealership for step 1?

The vehicle will be in the dealership for approximately 3 hours.  

 
How long will the vehicle be in the dealership for step 2?

The vehicle will be in the dealership for approximately 2 days. 

 

Will you offer alternative transportation / a courtesy vehicle while the vehicle is being repaired?

Alternative transport will be offered, subject to certain conditions, while your vehicle is being repaired under step 2. 

 

Who can carry out this recall work?

Any Vauxhall Authorised Repairer.

 
 

How much will the repair of the affected vehicle cost?

The rework is free of charge for the customer.